Legal

Terms & Conditions

Plain English where possible. Legal language where required. We'll tell you which is which.

Effective Date: January 1, 2025  |  Last Updated: March 2025

01

Introduction

Welcome to LorePages, a service provided by October Wolf LLC. These Terms and Conditions govern your use of our website, services, and products, including the creation of children's book and celebration books.

By uploading photos, creating a preview, placing an order, or otherwise using our service, you agree to these terms. If you do not agree, please do not use the service.

A plain-English summary of what we do: You upload photos of your child. We create a preview of a hardcover mythology book featuring scenes we generate specifically for your child. You view the preview at no charge. If you love it, you order. If you don't, you walk away owing nothing. Simple.

We've tried to write these terms in language that doesn't require a solicitor to decode. Where legal precision is unavoidable, we've said so. The goal is that you finish this page knowing exactly where you stand, and feeling, correctly, that we've nothing to hide.

Who We Are

LorePages is operated by October Wolf LLC, a company registered in the United States. References to "we," "us," or "our" throughout these terms mean October Wolf LLC. References to "you" mean any person who accesses or uses our service.

Changes to These Terms

We may update these terms from time to time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where reasonable, notify existing customers by email. Your continued use of the service after any update constitutes acceptance of the revised terms. If you disagree with a change, you may stop using the service.

Eligibility

To use LorePages you must be at least 18 years of age, or the legal age of majority in your jurisdiction if that is higher. By using the service, you confirm that you meet this requirement.

02

Your Photos

What You Upload

When you use LorePages, you upload photographs of your child. By uploading photos, you confirm that:

  • You own the photos, or have the right to use them for this purpose.
  • The photos do not infringe the copyright or other rights of any third party.
  • The photos do not contain material that is unlawful, obscene, or harmful.
  • You are authorised to share the photos with us for the purposes described in these terms.

How We Use Your Photos

Your photos are used solely to create your child's portrait book. Specifically, we use them to study your child's specific characteristics, their facial structure, expressions, and unique features, so that the portraits we generate are unmistakably of your child, not a generic substitute.

We do not use your photos to train general-purpose models that will be used for other customers. We do not sell your photos. We do not share your photos with third parties except as required to generate your book.

A note on irreplaceable photos: We understand that some photos are irreplaceable. We treat uploaded photos accordingly, with secure storage and access controls. That said, we strongly recommend you retain your own copies of any photos you upload. We are not a backup service.

Photo Retention

Uploaded photos are retained for a period necessary to generate your book and support any remake requests or quality queries. Following completion of your order and expiry of any applicable remake or refund window, photos are deleted from active systems on a rolling basis. Full details are in our Privacy Policy.

Photo Quality

We accept photos of any quality, including low-resolution, poorly lit, or slightly blurry images. You do not need professional photography. The minimum requirement is that the photos clearly show your child in enough detail for us to identify their specific characteristics. We will advise you if the photos provided are insufficient to produce a result we're confident in.

03

Portraits & Previews

The Free Preview

Before any payment is required, we generate a preview of your child's portrait book and make it available for you to view. This preview is provided at no charge. No credit card is required to receive a preview. This is not a trial with a paywall behind it, it is a genuine opportunity to see your child's portraits before deciding whether to purchase.

Previews are typically ready within one hour of photo upload. During periods of high demand, this may take longer. We will notify you by email when your preview is ready.

How Portraits Are Created

Your child's portraits are created using a generation process that studies the photos you have provided. Each portrait places your child in a curated mythological scene, ancient temples, enchanted forests, legendary quests, rendered in a beautiful illustrated style. The portraits are original creations made specifically for your child. They are not stock images, templates, or generic illustrations.

Because each portrait set is created from scratch for your specific child, results will vary based on the quality and variety of photos provided. More varied photos (different angles, lighting conditions, expressions) generally produce better results.

Remake Policy

If your preview does not look sufficiently like your child, or if you are dissatisfied with the portraits for any reason, please contact us before placing an order. We will assess your feedback and, where reasonable, generate a new set of portraits. There is no charge for a remake request prior to ordering.

Scenes and Settings

Scenes are selected by us from a curated library designed to showcase your child in mythological settings. We do not currently offer the ability to request specific scenes as part of the standard order process. If you have particular requirements, please contact us before uploading and we will discuss what may be possible.

No Guarantee of Specific Results

While we make every effort to produce portraits that are accurate and beautiful, portrait generation involves a degree of creative interpretation. We cannot guarantee that every portrait will capture every nuance of your child's appearance. What we can guarantee is that we will not consider the process complete until you are satisfied, or until we have exhausted reasonable efforts to achieve that.

04

Ordering

Placing an Order

An order is placed when you complete the checkout process and payment is successfully taken. By placing an order, you confirm that:

  • You have reviewed your preview and are satisfied with the portrait quality.
  • The details you have provided (name, shipping address, email) are accurate.
  • You are authorised to make payment using the payment method provided.

    • Order Confirmation

    You will receive an email confirmation when your order is placed. If you do not receive a confirmation within 30 minutes of ordering, please check your spam folder and, if necessary, contact us. An absence of confirmation email does not mean an order was not placed, please verify with us before re-ordering to avoid duplicates.

    Multiple Copies

    You may order additional copies of your child's book. Additional copies use the same portraits as your original order. Each copy is physically printed and shipped separately. Pricing for additional copies is shown at checkout.

    Additional copies are a wonderful way to share your child's mythology book with grandparents, relatives, or friends who would treasure it, not a duplication of a product but a widening of who receives it.

    Order Amendments

    Because your book enters production shortly after ordering, we have a limited window in which amendments can be made. If you need to change a shipping address or any other detail, contact us as soon as possible after ordering. We will do our best to accommodate changes but cannot guarantee this once printing has begun.

    Order Cancellation

    You cannot cancel your order once an order has been place as it immediately enters print production. That is why the DRAFT Review process is in place.

    05

    Payment

    Pricing

    All prices are displayed at checkout in US Dollars. Prices are subject to change. Any change in pricing will not affect orders already placed. Customers outside the United States may incur additional currency conversion fees from their payment provider, which are outside our control.

    Payment Processing

    Payments are processed by a third-party payment provider. We do not store complete card details on our servers. Your payment information is subject to the terms and privacy policy of our payment processor. We accept major credit and debit cards as indicated at checkout.

    No Subscription

    LorePages operates on a single-purchase basis. There are no subscriptions, no recurring charges, and no automatic renewals. Each order is a standalone transaction. You will never be billed again unless you choose to place a new order.

    Failed Payments

    If a payment fails, your order will not be placed. You will be notified and invited to try again. If a payment is authorised but your order is not confirmed, please contact us immediately so we can investigate.

    Fraudulent Transactions

    We reserve the right to cancel orders where we have reasonable grounds to believe a fraudulent transaction has occurred, and to report such transactions to relevant authorities. Chargebacks initiated without first contacting us to resolve a complaint in good faith may result in the matter being referred for investigation.

    06

    Delivery & Shipping

    Estimated Delivery Times

    Orders are typically delivered within 2-3 weeks of being placed. This window covers portrait finalisation, professional printing, hardcover binding, and shipping. Delivery times are estimates, not guarantees. Factors outside our control, including carrier delays, customs processing for international orders, and exceptional demand periods, may extend this window.

    Shipping Address

    Please ensure your shipping address is accurate at the time of ordering. We ship to the address provided at checkout. We cannot be held responsible for non-delivery resulting from an incorrect or incomplete address. If you notice an error in your shipping address after ordering, contact us immediately.

    International Shipping

    We ship worldwide. International orders may be subject to customs duties, import taxes, or other fees levied by the destination country. These charges are the responsibility of the recipient and are not included in our pricing. We have no control over customs processing times, which may add to the delivery window.

    Tracking

    Once your order ships, you will receive a tracking number by email. This allows you to monitor your delivery through the carrier's own tracking system.

    Gifting

    You may ship a book directly to a gift recipient by entering their address at checkout. No pricing information or invoice is included inside the package.

    Damaged or Lost Shipments

    If your book arrives damaged, please photograph the damage and contact us within 14 days of delivery. We will arrange a replacement or refund at no additional charge. If your tracking shows a book as delivered but you have not received it, please first check with neighbours and your local carrier, then contact us. We will do our best to resolve the situation.

    07

    Refunds & Guarantee

    Our guarantee in plain English: If you don't love your book, we'll remake it. If you still don't love it after a remake, we'll refund you in full. No small print designed to make claiming difficult. No requirement to prove fault. Your satisfaction is the standard.

    Full Refund Eligibility

    A full refund will be issued if:

  • Your book arrives physically damaged through shipping.
  • Following a remake, you remain dissatisfied with the result.
  • Your book is lost in transit and we are unable to resolve this with the carrier.
  • We are unable to produce a book that meets a reasonable standard of likeness to your child.

    • Refund Process

    Refunds are issued to the original payment method within 5-10 business days of approval.

    Change of Mind

    Because each book is a custom-created product made specifically for your child, we are not able to accept returns based purely on change of mind once production has begun. The free preview process exists precisely so that you can make a considered decision before any money changes hands. If something in the physical book differs from your approved preview in a meaningful way, that is a different matter and is covered by our remake and refund policy above.

    We have been doing this long enough to be confident in our work. The guarantee exists not as a marketing device but as an honest reflection of the standard we hold ourselves to. We would rather refund an order than have a customer display a book they don't fully love.
    08

    Ownership & Intellectual Property

    Your Photos

    You retain full ownership of the photos you upload. Uploading photos to our service does not transfer any ownership rights to us. You grant us a limited, non-exclusive licence to use your photos solely for the purpose of generating your portrait book and providing the service described in these terms. This licence terminates when your order is complete and any applicable support or remake window has closed.

    The Portraits and Book

    Upon full payment and delivery, you are granted a personal, non-commercial licence to use the portraits and the book content. You may display the book in your home, share photographs of it on personal social media, and gift physical copies to others.

    You may not reproduce the portraits for commercial purposes, sell or licence the portrait imagery to third parties, or use the portraits in a way that could be confused with our own marketing materials without our prior written consent.

    Our Content

    All other content on the LorePages website, including copy, design, imagery, and branding, is owned by October Wolf LLC and protected by applicable intellectual property law. You may not reproduce or use this content without our written permission.

    DMCA and Copyright Complaints

    We respect intellectual property rights. If you believe any content on our platform infringes your copyright, please contact us at the address in the Contact section with the following information:

  • A description of the copyrighted work you believe has been infringed.
  • A description of where the infringing material appears on our platform.
  • Your contact details.
  • A statement that you have a good faith belief the use is not authorised.
  • A statement, under penalty of perjury, that the information is accurate and you are authorised to act on behalf of the copyright owner.

    • We will respond to valid DMCA notices within 7 business days.

    09

    Privacy & Data

    Your privacy matters to us. The short version: we collect only what we need, we use it only for the purposes described, and we don't sell it.

    What We Collect

    To provide the service, we collect your email address, your child's photos, your shipping address, and payment information (processed by our payment provider, we do not store complete card details). We may also collect basic usage information to improve the service.

    How We Use It

    We use your information to generate your preview, process your order, ship your book, and communicate with you about your order. We may send you occasional emails about new products or offers from LorePages. You may opt out of marketing emails at any time.

    Who We Share It With

    We share your data only with service providers who assist in delivering your order, including our print and fulfilment partner, our payment processor, and our portrait generation infrastructure. These providers are contractually bound to use your data only for the purposes we specify.

    We do not sell your personal data. We do not share it with advertisers.

    International Data Transfers

    Your data may be processed on servers located outside your country of residence. Where this involves transfers from the European Economic Area, we ensure appropriate safeguards are in place in accordance with applicable data protection law.

    Your Rights

    Depending on your jurisdiction, you may have rights to access, correct, or delete the personal data we hold about you. To exercise these rights, contact us at the address in the Contact section.

    Full details of our data practices are set out in our Privacy Policy, which forms part of these terms by reference.

    Cookies

    We use cookies and similar technologies to operate and improve our website. By continuing to use our site, you consent to our use of cookies as described in our Privacy Policy.